Trems and Conditions



This G-JAX STORE website ("our site" or "this site") is owned and operated by the JBY INTERNATIONAL Co., Ltd. Please read these terms and conditions carefully before using our site.

By using this site, you are accepting these Terms & Conditions of Use ("Terms & Conditions"). If you do not agree to these Terms & Conditions, please do not use our site. The JBY INTERNATIONAL Co., Ltd reserves the right to modify or amend these Terms & Conditions from time to time without notice. If you continue to use our site after we post changes to these Terms & Conditions, it will mean that you accept those changes


The retail price for "U.S. dollar, Euro, and British Pound" in our shop is fluctuating with the exchange rate based on Japanese yen. When you pay in Japanese yen, you can always purchase at a fixed price.
PAYPAL, the country which can use EMS, and an area to use is possible for this site.
Since we produce after receiving an order, we always do not have a stock of a product. Therefore, the period of production for about 2 weeks is required.
(Since it is dependent on the production schedule of a factory, time may be required further)


  • When you are in a hurry, please be sure to place an order after asking time for delivery.
  • The goods which can carry out option selection should choose all the options.
  • Please check a color, size, specification, etc. certainly with reference to an Official Catalog.
  • When there is an unknown point, please be sure to ask a question before purchase.
  • Once we ship a product(s), the returned goods for the sake of a customer's convenience are not acceptable.
  • If it equips with size a non-suited thing by force, there is a possibility of damaging a musical instrument.
  • We recommend you to request the clearing work of a part from a Repair Shop, Custom Shop, etc.
  • This shop does not have a concern in damage to the musical instrument generated on the occasion of wearing at all.
  • Please understand that sufficient service cannot be provided on the character of an overseas transaction about customer service.
  • When you place an order for two or more items, we all ship by enclosure. Therefore, when the product of "Special Offer" also carries out concurrent purchase of other products, it may immediately be unable to dispatch.
  • International items may be subject to customs processing and additional charges.
  • When you refuse to receive a package for reasons of taxation (additional charges), we interpret it as your having abandoned the order. In this case, we do not refund money.
  • Please allow additional time if international delivery is subject to customs processing.

Payment Method

G-JAX STORE accepts Visa, JCB, Master Card, PayPal account, International wire transfers.
*When paying by a credit card or PayPal, we accept the U.S. dollar, Euro, British Pound, and the Japanese yen.
*When paying by "International wire transfers", our bank account accepts only the U.S. dollar.

Shipping Method and Charge

"Shipping Method" which can be used is EMS and SAL.
It cannot deliver to "Country or Area" without the handling of EMS.
Please click the following links to investigate whether it can use in your country.


Although the tax in Japan is not imposed about the purchased article, a customs duty may be imposed in your country.
Since a customs duty changes with a country and areas, it shall be paid by the user side.